fbpx

blog

0
334
Monday, February 2, 2018

Innovation At The Seams

Innovation At The Seams
Innovation At The Seams
by
Kevin L. Jackson & Dez Blanchfield

Innovation At The SeamsToday’s real business innovation is happening at the seams of industries. Moreover, after listening to this podcast between Sanjay Rishi, GM Global Cloud Consulting Services at IBM Global Business Services, and Dez Blanchfield, you will understand why Mr. Rishi describes his primary role as delivering cloud enable innovation and transformation

In this fascinating discussion, Sanjay and Dez talk about how organizations embark on cloud journeys through different entry points, namely by:

  • Developing support and engagement systems for customers, employees, and suppliers;
  • Migrating legacy applications into a cloud computing environment;
  • Leveraging exploding technologies like IoT and blockchain to innovate and transform business; and
  • Delivering business ROI with both speed and innovation.

In pursuing this goal of helping his clients strategize on cloud adoption, he has learned many valuable lessons. One of the most important centers around how enterprise leaders miss the role of organizational communications when transformation begins. The issue is that communications is quickly relegated to an afterthought and doesn’t get the correct amount of attention. In his experience, communications and change management are both essential and serve as the difference between success and failure. Sanjay’s guidance is for leaders not to forget that people’s hearts and minds must change if innovation is to deliver business results.

Another insightful nugget from this podcast is Mr. Rishi’s observation on how the CIO role is shifting from IT to business. This position is less about the back office and technology enablement and more about influencing change within organizations and becoming a catalyst for transformation and innovation. The most significant takeaway here is the need for empathy from the standpoint of understanding what challenges a CIO is going through concerning change and the speed with which change can happen. Transformation creates “haves” and “have-nots” in organizations.  Those pulled into the transformation become the “haves,” and then the masses see themselves as the “have-nots.”


People are hungry for inclusion and to be informed even if they do not participate in influencing an organization’s transformation. In sharing these insights, Sanjay Rishi reinforced his observation that the essence of digital transformation lies in relationship innovation (12:12). He even provided two vivid examples, a European TELCO and a Latin American Bank, to drive home the point. In short, by innovating the organization’s relationship with customers, suppliers, stakeholders, and employees, people can be influenced and effectively led through the investment journey needed to harvest cloud-enabled innovation opportunities.

Organizations must come to grips with the reality of two-speed transformation. The first gear of change is incremental and evolutionary while the second revolutionary and built around disruption.  First gear delivers needed enhancements and improvements to the existing business while the second wards off the threat of disruption from smaller players and start-ups. Business success is not about slowing down the rate of change. It is about balancing these two rates of change. The dependencies between the two are very significant, and embracing both is essential for success

Breaking out his crystal ball, Sanjay ended the exchange by telling everyone that the next big thing is an organization’s ability to sense and understand individual behavior in a way that enables the presentation of consumption choices. This vision seems to represent a doubling down on his earlier statements on relationship innovation. According to Mr. Rishi, this capability expands organizations and accelerates life changes for our benefit. Although individual sensing and anticipation of demand certainly has security challenges, he sees the change as positive in that it makes life much more efficient and allows us to harvest the many associated opportunities.

This post was brought to you by IBM Global Technology Services. For more content like this, visit ITBizAdvisor.

Cloud Musings
↑ Grab this Headline Animator

( Thank you. If you enjoyed this article, get free updates by email or RSS – © Copyright Kevin L. Jackson 2016)

Follow me at https://Twitter.com/Kevin_Jackson

LEAVE A COMMENT

Name*
E-mail*
Phone number*
Your Message

Latest posts

0
2606

The IoT Nexus: Bosch Connected World 2019 in Berlin

Next week, I will be influencing #LikeABosch as I accept an invitation from the company to attend Bosch ConnectedWorl...

0
401

Survive and Thrive With Digital Transformation

First cloud computing then multi-cloud. How can we get ahead of this digital transformation nightmare? These are the ...

0
208

The “George Jetson” of Today

He grew up in Silicon Valley, landed his first job at Apple Computers, was introduced to Nobel Prize winners by his d...

0
653

MWC19: Where Telecommunications and Cloud Meet

As a cloud solution architect, my passion is learning the details about how cloud computing uniquely supports specifi...

0
266

Tulane University SoPA Selects “Architechting Cloud Computing Solutions”

Last week, Packt Publishing announced that “Architecting Cloud Computing Solutions” by Kevin L. Jackson a...

0
497

5G Wireless Technology Connecting Healthcare

Healthcare is in the middle of massive change. Called digital transformation by many, this term describes the industr...

0
460

Maria Lensing: The Network Platform for Healthcare’s Future

As a girl, Maria and her family traveled to Memphis, Tennessee to get cancer treatment for her sick brother. The mira...

0
1490

How “Big Iron” Does “Big Regulation”

According to Verizon, there were over there were over 53,000 security incidents in 2017, with over 2,200 of those ide...

0
1910

Mainframe Synergies for Digital Transformation

In July  of 2018, Broadcom announced its intentions to acquire CA Technologies. In the press release, Hock Tan, Presi...

0
553

2018 AT&T Business Summit: Security “in” and “of” the Cloud

While public cloud is undoubtedly an outsized piece of the conversation, news headlines of the latest data breach can...